Application development in the customer and user interface

Creating flexible, customer-enhancing applications for end users

Parties

• The company or organization that provides the application / service
  
• Developer / developer group (internal or external organization)
  
• End customers
  
• Neighboring ecosystems of the Parties

Business Model

• Paid development, ownership rights are transferred to the subscriber
  
• Commission models by use
  
• Profit sharing models
  
• Indirect business models (eg advertising funding)

Technical enablers / features:

Competences:

• Cloud services and architectures
  
• Open APIs to support connectivity and scalability of customer and partner services
  
• Intuitive user interfaces and application management
  
• Development Tools, Project Tools
  
• Open source software or licensed libraries
  
• Applications on the user's various terminals to enhance data collection and service customization
  
• Security solutions

• Service design and user interfaces
  
• Digitization of services to the clouds
  
• Continuous and efficient collection of real-time data, and secure storage
  
• Utilization of data analytics and artificial intelligence in the development of customer needs, customer profiles and service experience

Classifications:

• Cloud Service Models (SaaS)
  
• Server-based solutions
  
• Terminal applications and integration

​Below are the most important keywords and word pairs. Click on the icons to see what the Google search engine has to say about the subject and what kind of videos can be found on YouTube.

Service design

Design thinking

Outcome driven innovation

Lean startup

User experience design

General Data Protection Regulation​ (GDPR)