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The recent CXPA Finland event, "AI in Customer Experience Development – Practical Applications," held in December in Helsinki, brought together a diverse group of customer experience professionals eager to explore how AI can be applied in real-world scenarios to elevate customer interactions and business insights.  Sirte Pihlaja, CEO at Shirute and Head of Team at CXPA Finland, opened the workshop This event, co-created by CXPA Finland, Enreach, Shirute, Digiole, and Prifina, provided a unique opportunity for attendees to gain hands-on experience with AI technologies and discover innovative ways to integrate AI into their customer experience strategies. The agenda focused on practical use cases rather than theoretical concepts, making it especially impactful for businesses looking to implement AI-driven solutions today. The event was hosted at Enreach offices in Helsinki. Thank you for inviting us all and creating such a warm and welcome atmosphere! Agentic AI is Transforming the Customer Experience Landscape The event opened with Sirte Pihlaja, CEO at Shirute and Head of Team at CXPA Finland, together with Valto Loikkanen, Co-founder & CXO at Prifina & Senior Advisor at Digiole, providing an insightful introduction to the age of intelligent agents. They did a great job in getting everyone up to speed on the basics of Agentic AI. Together, they explored the concept, unpacking its various forms—such as digital assistants, machine customers, Personal AI, and digital twins—and their transformative impact on customer interactions and business models. The session provided a clear overview of these technological advancements for customer experience professionals and business developers, offering valuable insights into staying ahead in this rapidly evolving landscape. Sirte’s talk "Encounters with artificial intelligence - digital assistants in the role of the customer" provided attendees with a comprehensive understanding of the opportunities and challenges presented by AI-powered digital customers, emphasizing the need for CX professionals to evolve alongside these emerging technologies to maintain a competitive edge. "Agentic AI isn’t just a tool; it’s a paradigm shift in how businesses engage with customers. By bringing autonomy and intelligence into interactions, AI allows us to rethink customer journeys from the ground up. At the CXPA Finland event, I shared how these technologies enable organisations to move beyond transactional relationships, creating adaptive and personalised experiences that align with the evolving needs of both human and machine customers," says Pihlaja. Transforming Customer Service with Voice and Artificial Intelligence Enreach brought forward compelling insights into the future of voice in customer experience through two impactful presentations. Henna Rundgren, Head of Marketing, People and Culture at Enreach, explored how voice is evolving into a key interface for customer interactions in her talk "Welcome to the World of Voice". She highlighted the transformative potential of call data in enabling enhanced customer experiences. Complementing this, Jenni Jokiperä, Director, Customer Experience at Enreach, delivered a practical perspective in her presentation "AI in Customer Service: Examples of Combining Voice and Artificial Intelligence". Jenni demonstrated how AI-powered solutions combined with voice technology are revolutionising customer service. Her examples showcased how businesses can improve customer experiences, boost sales, and build lasting relationships by integrating voice and AI. Together, these talks underscored Enreach’s commitment to shaping the future of voice-driven, AI-enhanced customer interactions. Talking Product AI – Bringing Products to Life A key highlight of the event was the Talking Product AI presentation by Matias Nurmi from Digiole. Talking Product AI transforms products into interactive, conversational tools, allowing customers to engage directly with the products themselves. This groundbreaking approach enhances customer engagement, provides instant access to rich product information, and offers businesses valuable insights into customer behavior and preferences.  Matias Nurmi, from Digiole, presenting Talking Product AI By giving products a voice, Talking Product AI empowers brands to deliver a more dynamic and engaging experience while gathering real-time feedback and usage patterns. Attendees were able to see firsthand how this technology can revolutionize customer interactions by creating a deeper connection between consumers and products. "The hands-on approach and real-world examples provided invaluable insights into how AI can revolutionize customer experience." Personal AI Twins: Enhancing Everyday Life with Tailored Digital Companions Valto Loikkanen, representing Prifina, a partner of Digiole, presented a compelling vision of personal AI twins as transformative digital companions designed to enhance daily life. These AI-powered assistants go beyond streamlining tasks and decision-making—they actively protect your rights and privacy in the digital world. Valto explored how personal AI twins, fully owned and tailored to individual needs, can create a sense of control and efficiency in today’s complex environments. His talk highlighted the immediate benefits of this technology, as well as its potential to evolve into lifelong partners that preserve your memories and help build a better future.  Valto Loikkanen, Co-founder & CXO at Prifina & Senior Advisor at Digiole Live Demonstrations and Interactive Experiences The event also featured a unique live demo called "Talking Glögi"—a festive interactive product demonstration showcasing how conversational AI can be embedded directly into a product experience. Attendees were invited to try it themselves and experience how a simple product like a bottle of glögi (a traditional Nordic mulled drink) could be enhanced with interactive AI technology. You can explore the demo yourself here: Talking Glögi.  Talk with glögi (a traditional Nordic mulled drink): Scan the QR code and initiate the conversation to get to know how to consume, where to get it, ingredients and more This creative demonstration illustrated the versatility of Talking Product AI and how businesses can use it to create memorable, data-driven customer engagements across a wide range of products and industries AI Twin Workshop – Almost 100 AI Twins Created A major highlight of the event was Finland's largest AI Twin Workshop, where almost 100 AI twins were created in a single session. This hands-on experience allowed participants to explore how personal AI twins could be used to enhance both professional and personal customer interactions. Each participant had the chance to create their own AI twin, experiencing how the technology could serve as a personal digital assistant capable of interacting with both clients and internal teams.  The participants in the workshop experienced the creation of their own AI Twins The event also emphasized the growing importance of Agentic AI and the ways AI can be embedded into professional workflows. Discussions highlighted the value of giving professionals tools like AI twins to represent their knowledge and engage with clients, partners, and teams in a scalable, personalized way "What an evening! The CXPA Finland event on 'AI in Customer Experience Development – Practical Applications' was truly enlightening! The speakers shared insights faster than 150 words per minute at times, making it an inspiring yet grounded experience. The live demos showcasing talking products, AI twins, and even the practical applications of GDPR were eye-opening. The focus on starting small, testing ideas, and emphasizing resource wisdom from social, economic, and ecological angles left a lasting impression." Prizes and Celebrations To make the event even more memorable, prizes were awarded to randomly selected participants as a way to celebrate the practical impact of AI on business applications:
These awards emphasized the event's goal of providing ongoing value beyond the workshop itself, ensuring that the lessons learned could be directly applied in real business contexts. Interested in Hosting AI Workshop For Your Organization? Would you like to empower your team with practical AI tools for strategic growth and innovation? Now you can organize your own private half-day AI workshop similar to the one Alma Media won.
What You’ll Gain from a Tailored AI Workshop:
Why Choose Our Customized Workshop?
📅 Flexible Scheduling: Choose a date that fits your team’s availability. 📍 Location: Delivered on-site or virtually. 🎯 Get a Personalized Proposal Now! Take the next step in your AI journey—contact us today to schedule a workshop designed exclusively for your company's success!  We’re honored to announce that our concept, "Life with AI Twins" created in collaboration with our partner Prifina, has been recognized at the Elisa AI Vision Challenge 2024, organized by Elisa and Microsoft. At the award gala, we proudly secured: 🏆 2nd place in the Professionals category 💙 1st place in the Audience Vote Our partner, Prifina, is a VC-backed data tech company based in San Francisco, offering a personal data infrastructure that allows developers to build personal AI agents on top of user-held data. Together, we envisioned a bold future where AI Twins and AI Representatives transform customer experiences and collaboration, driving the evolution of AI as a seamless part of everyday life. A special thanks to our co-founder, Valto Loikkanen, who pitched the "Life with AI Twins" concept on stage, capturing the audience and judges with our vision for the future of AI.  Through this competition, we showcased:
This recognition inspires us to continue driving innovation and creating impactful solutions that shape the future of AI. Experience Our "Life with AI Twins" Vision Learn more about the competition and watch our award-winning concept video A big thank you to Elisa, Microsoft, the judges, and everyone who supported us along the way! We’re proud to be part of this visionary journey into the future of artificial intelligence.
Webinar Highlights - How AI is Redefining Entrepreneurship Support in Lethbridge, Alberta, Canada12/15/2024
Last week, we hosted an insightful webinar featuring Charlee Sereda, RINSA Program Manager at Economic Development Lethbridge, showcasing how Lethbridge is disrupting the way entrepreneurship and innovation are supported. The session highlighted:
Whether you're part of a growing ecosystem or just beginning to explore AI's potential, this session is packed with lessons and inspiration for taking the next step.  Explore more resources AI is transforming ecosystems across industries by unlocking new levels of efficiency, innovation, and customer engagement. Here are some inspiring examples Take Action: Start Your AI Journey
Transforming your organization with AI starts with two simple steps. Explore our pricing options to find a solution that fits your needs, or join our hands-on workshop, where we combine AI fundamentals with practical exercises to help you build a tailored use case. By the end of the workshop, you’ll have a clear, actionable roadmap for your AI adoption journey—from prioritizing use cases and a working demo contextualised to your business to trial implementation and beyond.  EcosystemOS Now Available As A SubscriptionAs we walk into Q2 2023, here's a quick summary of all that we have developed in the first quarter of 2023, and our plans for the second. Over the last few months, we have developed the EcosystemOS v1.4, that will enable you to establish the foundational elements of the innovation and entrepreneurship ecosystem data sharing infrastructure, including the creation of a shared global data repository, open standard data models, and core applications such as eOS, Orchestra, Wisdom, and Skyview. This first set up will enable you to integrate different public ecosystem resources and assets from disparate systems and applications. In the second quarter of 2023, we will focus on delivering the customers' projects and sharing their experiences with EcosystemOS. Here's a 2-minute summary eOSThe foundation of EcosystemOS lies in its eOS data repository, which facilitates data sharing and interoperability across applications. It enables AI capabilities, automates feedback analysis, predicts startup success, identifies patterns in ecosystem interaction, and provides valuable knowledge for ecosystem development. Read more Orchestra App Orchestra's ecosystem mapping feature enables you to map, document, and maintain information about your ecosystem services in a standardized format for all ecosystem actors. It helps you identify areas for improvement and make data-driven decisions to drive ecosystem growth and development. Read more  Wisdom App It is a cutting-edge, AI-powered ecosystem advisor that provides real-time insights and analysis for any ecosystem actor about the connected ecosystem(s) within the EcosystemOS platform. Wisdom provides access to a wide range of economic and business data, including information on local startups, funding sources, industry trends, supporting services and more. Users can easily get answers and insights on key economic development metrics and trends using Wisdom’s powerful querying capabilities. In this version, Wisdom will be fed with only public data that is stored in the data repository. Try Wisdom now! Voice interface - Talk to your ecosystem data in any language!  Skyview App It is an ecosystem dashboard that enables you to gain deep and analytical insights into the various needs of actors in your ecosystem. This is based on questions asked within Wisdom. You can also monitor and track key performance indicators (KPIs) related to entrepreneurial talent, startups, and the interaction of growth companies with ecosystem support services. With Skyview, you can quickly identify strengths, weaknesses, opportunities, and threats (SWOT) within the ecosystem and make data-driven decisions to drive growth and development. Read more What's coming next In the second quarter of 2023, our focus is on delivering impactful customer projects and enhancing their experience with EcosystemOS. Our primary goal is to improve communication about the numerous benefits that EcosystemOS offers, enabling organizations to make informed decisions based on accurate and comprehensive information. We are committed to creating an inclusive and powerful data sharing infrastructure that empowers decision-makers across industries. Stay tuned for more updates and exciting developments in the coming months! We are hosting a webinar on May 17th 2023 @ 7.00 PM EEST to explain all the aspects related to EcosystemOS: architecture, roadmap, use cases, pricing, how to get started and more. Save the date in your calendar! Available To Subscribe Now We are delighted to announce that EcosystemOS is now commercially available worldwide with three different subscription options, including 'SaaS' and locally implemented options. Get started today with our Ecosystem 180° plan, which allows you to manage and coordinate the least risky information (public data). As the system and processes become more established and we continue to evolve EcosystemOS, you can gradually transition to the next plan options for handling more private and sensitive data. Explore the various subscription plans through the EcosystemOS implementation roadmap and pricing page, along with their related features. You can also schedule a discovery session of EcosystemOS before making any decision to help you understand how to turn ecosystem data into a competitive advantage in your territory. Put your innovation and entrepreneurship ecosystem in the future path now!
 City of Espoo, Finland The City of Espoo and Digiole join forces to boost innovation and entrepreneurship ecosystem with data sharing The City of Espoo and Digiole, a Helsinki-based tech company providing world leading digital interoperability solutions for the innovation and entrepreneurship ecosystem landscape, have formed a strategic collaboration to drive innovation and entrepreneurship in the city through data sharing. The collaboration aims to set up the right foundations towards a data-driven environment that will facilitate the development of high growth businesses and foster economic growth.
The City of Espoo will leverage Digiole's expertise in the intersection of innovation entrepreneurship ecosystem development and data-driven models to design and implement data sharing strategies and solutions that will benefit businesses and entrepreneurs. The collaboration will also explore new and innovative ways to use data to drive innovation and growth, while Digiole will provide guidance and support throughout the process to shortlist and prioritise the different data sharing use cases. Digiole sees collaboration with the City of Espoo as a chance to positively impact the local business community. We're eager to join forces with the city and leverage data sharing to foster innovation and support business growth. Furthermore, we plan to showcase this partnership worldwide as a model for other cities to follow. Some of the benefits of initiating this data sharing journey for ecosystems are:
To learn more about data sharing approaches for innovation and entrepreneurship ecosystem orchestration, visit ecosystemos.com or schedule a meeting in advance with our team. About Digiole
Digiole is a Helsinki-based tech company providing world leading digital interoperability solutions for industries to enable ecosystem business models. In the innovation entrepreneurship landscape, backed by 10+ years of experience providing innovation entrepreneurship ecosystem development consulting and training services to 30+ ecosystems globally, Digiole solutions connect ecosystem actors, platforms and data, building ecosystem interoperability and to make it work in an affordable and sustainable way. About The City of Espoo The City of Espoo brings together a top university for science, tech, business and arts with one of Europe’s leading research centres, and offer them the City as a service. As a result, you get an unparalleled ecosystem for innovation, that produces the kind of innovation the world needs. Espoo is 6th city in patents in Europe and 8th city in Europe by capital invested in 2020. Almost 45 % of Helsinki Stock Exchange turnover comes from companies in Espoo. The City of Espoo together with Aalto University and VTT have identified four elements that push our innovation community forward: radical multidisciplinary collaboration, shared purpose, closeness and trust, and people’s well-being. Want to know more about the unique community and what’s in it for you? https://www.espoo.fi/en/city-espoo/innovative-espoo Digiole and The Helsinki-Uusimaa Regional Council Partner To Map The Employment Effects & Opportunities Of The Digital Platform Economy in Uusimaa
Digiole partners with the Helsinki-Uusimaa Regional Council to conduct a study about the employment effects and opportunities of the digital platform economy in Uusimaa. The main aim of this impact study is to analyze the disruption of working life created by the platform economy and find out what kind of effects the platform economy has had on this and what kind of challenges the companies have faced. The main research questions are:
Besides the delivery of a final report with key findings and recommendations, we will produce open source assets and a 'Digital business design toolkit' to help SMEs create and operate new digital businesses, specifically to assist them on their strategic development of a most fitting business model and to support their digital transition from controlling and optimizing the traditional value chain, into platform business and ecosystem value generation. "Studying the relationship between the platform economy and the labor market can be helpful in understanding the impact of this type of business model on workers and the broader economy in the Helsinki region. Research by Digiole on this topic will provide insights into the opportunities and challenges that the platform economy presents for workers, and can help policymakers and other stakeholders develop strategies to support workers and ensure fair and equitable working conditions in the platform economy. Additionally, studying the relationship between the platform economy and the labor market can help identify trends and patterns that can inform the development of new technologies and policies that can support workers and promote the growth of the platform economy in a sustainable and responsible way", Senior Advisor at The Helsinki-Uusimaa Regional Council, Heikki Kallasvaara. This study aims to also provide continuity to the National Roadmap for the Digital Platform Economy in which we participated in 2017, delivering a playbook for the platform business-Drafting a New PPP-Model for the Development of the National Platform Economy for Ministry of Economic Affairs and Employment, Finland. To learn more about digital platform economy, get access to Digiole open and free tutorials and explore our first-steps services to initiate your company transition. To schedule a meeting in advance, click here. About DigioleDigiole is a Helsinki-based tech company providing world leading digital interoperability solutions for industries to enable ecosystem business models. In the innovation entrepreneurship landscape, backed by 10+ years of experience providing innovation entrepreneurship ecosystem development consulting and training services to 30+ ecosystems globally, Digiole solutions connect ecosystem actors, platforms and data, building ecosystem interoperability and to make it work in an affordable and sustainable way. About The Helsinki-Uusimaa Regional CouncilThe Helsinki-Uusimaa Regional Council is a joint authority for Helsinki-Uusimaa with 26 member municipalities. It is one of the 18 regional councils in Finland that is mandated in law, receiving its funding mainly from its member municipalities. Its main operational tasks at the Council are regional and land-use planning, as well as the promotion of local and regional interests. The Helsinki-Uusimaa Regional Council articulates common regional needs, long term development goals and conditions for sustainable development.
Join us to learn from the experience of Sarawak Digital Economy Corporation (SDEC), our partner in Sarawak, Malaysia, in setting up the startup ecosystem operator function. We are going to take you behind the scenes into one of our customer stories so you can see how things work in practice when those responsible of developing the startup ecosystem are committed to initiate the journey towards an orchestrated startup ecosystem that contributes to accelerate economic growth. For our guest speakers from Sarawak Digital Economy Corporation (SDEC), Khairool Adzlelan Aman, Manager, Ecosystem Development and Digital Innovation, and Elizabeth Linli Charles, Executive, Innovation and Entrepreneurship, it is the set up of the ecosystem operator function that was the first step towards a more effective coordination in the Sarawak startup ecosystem. In this webinar, Khairool and Elizabeth will take us behind the scenes into their own ecosystem operator journey to show exactly:
On October 18th 2022 @ 2:00 PM EEST This webinar is ideal for national, state and city governments, public private organizations, economic development agencies, development financiers and foundations In the end of the session, there will be Q&A and experiences sharing. Don't miss it out and book your place About SDECSarawak Digital Economy Corporation Berhad (SDEC) is a company that is wholly owned by the State Government of Sarawak under the purview of the Ministry of Finance and Economic Planning to spearhead Sarawak’s digital economy initiatives and transform Sarawak into a Digital Economy Powerhouse. Established in January 2018 its main objectives are to revolutionize Sarawak’s economy and industries as well as to spur socioeconomic growth and advancement.  Private Beta Launch of the SaaS Startup Ecosystem Mapping App  Four months after our first commercialized startup ecosystem mapping solution, we are proud to share that the first SaaS Private Beta of the Startup Ecosystem Mapping App will be released in the beginning of September 2022.
The process to request access to the Private Beta is open now for 30 days. Startup ecosystem builders wishing to request an invite to our Private Beta may do so through the website www.ecosystemos.com or drop us a message at [email protected] for any enquiries or feedback. All invitations are more than welcome but be informed that we will only work with a handful of them to make sure that every ecosystem builder can have a great experience. The core features available for this release include:
Digiole’s next milestone will be the release of the startup ecosystem mapping app as Open Beta which will be an upgraded version of the one issued for Private Beta testing, which will also include new additional features. The Startup Ecosystem Mapping App is the first 'Application Module' of ecosystemOS, with the vision to provide a 360-degree aggregated view of the innovation entrepreneurship environment with great accuracy. We are looking forward to you joining us as part of this amazing journey that will bring better outcomes for the startup world. If you have specific questions, please make sure to reach out to us. In the meantime, stay tuned for exciting things to come!
Startup Commons - service by Digiole, a global leader in startup ecosystem interoperability, has partnered with the Sarawak Digital Economy Corporation (SDEC), a government-owned company, entrusted to lead the implementation of Sarawak’s digital economy. Under the terms of the agreement, both parties are working together to design, develop and deploy use case driven technology solutions to enable interoperability and information exchange within the Sarawak startup ecosystem and with other ecosystems globally. The ecosystem mapping application will be the first use case and application module in the ecosystemOS data infrastructure to be implemented to aggregate and distribute ecosystem information in a standardized format, keeping updated and standardized inventory of the existing supporting services and related support organizations information available in the Sarawak ecosystem and assisting to create more logical and effective relationships between services and therefore an improved journey experience for the startups. Using Digiole’s unique expertise in the intersection of innovation, entrepreneurship and digital, SDEC will be able to work towards future growth goals, ensuring the foundational layer to scale its operations, enable collaboration with Sarawak ecosystem actors, achieve efficiencies in the ecosystem workflow as well as global interoperability with other ecosystems. Valto Loikkanen, Senior Advisor & Cofounder at Digiole, said, "We're honored to partner with SDEC, taking the global leadership on deploying the first scalable solution for startup ecosystem orchestration. We're happy to lend our ecosystem interoperability expertise, handling complex back-end connectivity to enable ecosystem intelligence in the long term and allowing SDEC to focus their resources on their important mission to build a stronger startup ecosystem for Sarawak”. To learn more about startup ecosystem interoperability capabilities, visit ecosystemos.com, contact Digiole CEO [email protected], or call +358 50 553 3554. To schedule a meeting in advance, click here. About Digiole Digiole is a Helsinki-based tech company providing world leading digital interoperability solutions for industries to enable ecosystem business models. In the innovation entrepreneurship landscape, backed by 10+ years of experience providing innovation entrepreneurship ecosystem development consulting and training services to 30+ ecosystems globally, Digiole solutions connect ecosystem actors, platforms and data, building ecosystem interoperability and to make it work in an affordable and sustainable way. About SDEC Sarawak Digital Economy Corporation Berhad (SDEC) is a company that is wholly owned by the State Government of Sarawak under the purview of the Ministry of Finance and Economic Planning to spearhead Sarawak’s digital economy initiatives and transform Sarawak into a Digital Economy Powerhouse. Established in January 2018 its main objectives are to revolutionize Sarawak’s economy and industries as well as to spur socioeconomic growth and advancement.
Design, validate and transition into digital business. Globally validated strategies, plans and tools  For almost 25 years building and running technology-based companies and more than 10 years assisting in developing ecosystems globally, Digiole team is now unlocking tried-and-tested strategies, implementation failures and exclusive industries insights, validated tools and tips to help SMEs to establish a solid foundation their transition to the digital economy while protecting what the value most: the current company. This is what you will learn in the webinar:
By attending the webinar, you will also get a personalised 1:1 session to assess your case If you have any questions about this webinar or would like to inquire about in-house training opportunities for your organization, please reach out to [email protected]
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